Business Rating - Corporate

To help you pinpoint areas in which you can maximise your business profits, complete this 2 minute Success Quiz to see how your business is stacking up?

How do you rate your Member/Client Retention?

	Absolute Gold - Can't be any better. My business is full
	Tops - Best it has been, but I still want it to be better
	Poor - Not terrible, but it is affecting my business growth
	Disastrous - I am loosing nearly as many clients as I am gaining

My definition of a Sales Focused Business is...

	All my staff are regularly trained in and understand/utilise the sales process to handle all telephone and face to face enquiries with an 80% or higher success rate
	I have some people in my business who understand sales and I feel they are OK, its when my other staff take enquiries that I worry
	Everyone in my business realises their jobs are on the line if they lose an enquiry or sale
	Handing out brochures, faxing and mailing out prices etc to all enquiries and suggest they shop around first

What is the best description of your staff turnover?

	Absolute gold - Haven't lost a staff member in over 2 years
	Tops - Would like it to be better, they usually last at least 12 months
	Poor - I understand that staff (especially sales staff) come and go every few months
	Disastrous - No point making name badges as it would send us broke!

My thoughts on the success of secondary spend (upsell) as a profit centre in my business?

Absolute Gold - We always upsell at point of sale

Tops - Based on how qualified the customer is, we then decide whether to present upsell or not

Poor - When a client asks about additional services we offer it

Disastrous - Upselling is too hard, as I don't want to risk losing the sales

Best describe your sales conversion

	Absolute Gold - 90% of all enquires become long term customers
	Tops - For the amount of experience and training they have, my team do well, but it would be great if the conversion was higher
	Poor - One of my team do OK, it's the majority of the others that struggle
	Disastrous - I'm seeing $$$ walk out of the door everyday which is costing me money

My thoughts on having a Pro-Active Referral Strategy in place

	Top priority - I have implemented a Pro-Active Referral Strategy where my team achieve a minimum of 3 pre-qualified names and mobile numbers per sale... this is keeping my marketing spend down and increase my conversion rate
	A great idea - would love to have a Tried and Proven Referral Strategy in place, my team is occasionally pro-active in obtaining referrals
	We need help - I know some businesses work their referral strategies really well, I just have't been able to make it work like I would like it to. Some times my clients refer their friends etc... but I understand that's reactive
	It doesn't Always Work - I've tried it all and it just seems too pushy to ask for referrals. They'll tell their friends when they ready!

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